Alpana Hotel – Hotels in Haridwar, Uttarakhand
Contact On: +91 1334 225 544
Ram Ghat, Haridwar, Uttarakhand 249401, India
Status: OPERATIONAL
Rating: 3.9
Rated count: 1835
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It may have been a good property but unfortunately not the case with our stay for 2 nights .
Rooms are stinking with foul smell from the Shaft. Renovation works going on the higher floors and full banging on the floor after 9 am..
No warm water in the toilet, so be ready to take cold water shower.
Team Management, my humblest request to check for these parameters. To be maintained with all parameters.
This is our 2nd time staying in this hotel we knew that it is not for good service this hotel we booked because of near to ghat. We are not expecting good service from this hotel but I want to tell my experience to the manager that there employee is giving any service they wait for money until you don’t give them they wait. We don’t mind to give tip ,we always give good tips .but this is not the way to get tip I told manager he said “if you don’t want don’t give them it is going to be like this ,” I told him so it is starting from you, if you don’t want to improve I can not do anything but definitely I will never come back. This is just for people who book from reviews. Hope this hotel manager pay attention to this 🙏 we did not get hot water but we don’t mind.
I am writing to express my extreme dissatisfaction with the condition of the room and the services provided during my stay at your hotel from 2nd November to 3rd November for which I directly paid at the hotel’s reception to Mr. Tiwari.
Despite my repeated complaints, the following issues were never resolved, leaving my family and me with an unpleasant experience at your hotel
1. Hot Water Supply Failure: There was no hot water available for both days of our stay. Despite multiple complaints to Mr. Tiwari at the reception and room service personnel checking the issue, we were told that hot water would come if we ran cold water for a few minutes, but this never happened to which your staff acknowledged that there was an issue with that. This meant that none of us could bathe for two full days at a holy place like Haridwar.
2. Wi-Fi Unavailability: The Wi-Fi was non-functional for more than half of our stay. My wife, in particular, missed an important virtual meeting from her office due to this issue.
3. Non-Functional TV: The TV also did not work because of the Wi-Fi issue, which further disrupted our stay.
4. Stained Blanket: We were provided with a stained blanket. When we raised the issue, the room service staff informed us that they were fully booked and did not have any other blankets available.
5. Broken Washbasin and Pipe: The washbasin in our room was broken, literally hanging from one side, posing a safety hazard. I was staying there with my two small kids. Additionally, the washbasin pipe was leaking dirty water, which spread across the room whenever the washroom was used.
6. Water Damage: Due to the broken pipe, dirty water was dripping from the washbasin, leaving dirty water footprints across the room, which was highly unhygienic.
I raised all of these issues with your staff, and although they acknowledged the problems, none of them were fixed during our stay. I was also told that no alternate room or blankets were available, despite the issues in our current room.
My family and I were left feeling extremely uncomfortable and frustrated, especially considering that we had a long journey ahead of us and were unable to bathe or enjoy basic amenities. We did not receive the services for which we booked the room, and it significantly impacted the quality of our stay.
I am attaching pictures and if needed can provide videos of the issues mentioned above for your reference.
We stayed there for 3 nights and our stay was really very smooth. It is very near to Har ki Pauri ghat. The room and bathroom were clean. They were cleaning the room and the bathroom everyday. The accessibility is great from this hotel.
We had such high expectations from this hotel but the damp and moldy rooms just ruined our stay totally. We had visited on a weekend and just stayed on, back home me and my daughter got really bad cough and cold, no prizes for guessing how we fell sick. The ambience and location are really good but nothing can make up for us falling sick.