Arctic Hotel – Hotels in Kochi, Kerala
Contact On: +91 85929 90555
Near, Vyttila Flyover, Vyttila, Kochi, Ernakulam, Kerala 682019, India
Status: OPERATIONAL
Rating: 4.3
Rated count: 1208
*********************************************************
Register Your Hotel to Get Leads with Bharat Backpacker
Boost your hotel’s visibility by registering with Bharat Backpacker! Connect with a vast audience, receive qualified leads, and grow your bookings effortlessly.
Very Disappointing Experience
I’ve been at Premium Bar frequently, and Himani and another girl have always provided excellent service, making it a great place to visit. However, my recent experience was terrible. The other staff had no coordination, and when I requested the bill, they added two beers I never ordered. This kind of unprofessional behavior is unacceptable. Management needs to address these issues immediately, or they’ll lose loyal customers like me.
Nice place to hang out with friends and family. Recently they have started meals and it’s very good. Traditional Kerala meals and serves fish fry also.
One among the best Hotels in Kochi; Located right in the middle of city. Access to all sorts of mobility facilities.
Neat and clean rooms.
There are 3 Bars. The service and quality are excellent. Staff behaviour is the best.
I am a senior citizen and went to the bar to have a drink with my friend. Ii was served the last drink at 10.40 pm. The bouncers came and wanted us to go out. I requested the bouncers to give me just 5 mins to leave the bar. But We were manhandled by the bouncers in the premium bar at 11.05 pm when we requested we will finish the last few sips in 2 minutes and go. Those bouncers caught hold of my collar and pushed us and slapped my friend also and finally pushed us inside the lift. Such a worst behaviour I have not seen in my life. After that there was no response from any staff . The duty manager was not available to take my calls too
I have stayed at this hotel for 2 nights and my experience was totally disappointed from the time off check in. When I ask the security for the parking plot he said get ur roomno. First I had tell him I have the reservation and his reply was; it doesn’t matter. When I reach the room the first thing came to see that a fly on the bed and the linen was dirty. Ac remote was not placed, no tea spoon for the amenities. Rather all the experience were extremely bad I have to highlight the cleaning of room. On the second day we have went out of the room at 10:00 am and came back at3:00 pm the room was not cleaned. I have call the reception and they ask me did u ask for service before. In any of the hotel they will do the room cleaning before the guest came back from ashore.
I never accept it’s as a four star ⭐facility hotel. May be considered as a 3 ⭐.
The only plus point that u can say is the location.