Delite Sarovar Portico, Faridabad – Hotels in Faridabad, Haryana
Contact On: +91 129 425 5555
Plot No.17-18, Neelam Bata Rd, AC Nagar, New Industrial Township, Faridabad, Haryana 121001, India
Status: OPERATIONAL
Rating: 3.9
Rated count: 2687
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We have visited recently for business purpose, hotel location is easily accessible in map, rooms are good, specious, with all basic services, hotel staff are polite and helpful. Breakfast is good.
Few points which are not good
1. Not provide mineral water bottle, and price charge is ₹ 83/ lt bottle which is huge, also food is too costly , no any food below ₹600 but quality is not good, we had ordered chili chicken and found uncooked. Food cost is too high.
Overall not a good experience. PFB details.
Their internal process is not good.
I had done my booking through Agoda. On the booking day, Delite hotel confirmed it, then on D-Day, just prior to check-in they denied any booking was done with them. I had to reach Agoda and they helped a lot in sorting it and finally after 40 minutes of back and forth, they confirmed the booking and I was able to check-in.
Their room service response is quite slow as well. I asked for a normal water refill in the bottle, they informed me that they will bring it in 2 minutes but after repeated phone calls for around 1.5 hours in which they repeated the same commitment of bringing in 2 minutes, water was not delivered. I asked them if I could come and refill water myself. They again repeated the same blabber of 2min delivery, please wait in the room.
At the end of 1.5 hours, I went to the reception with an empty water bottle in my hand and asked them to refill it. Then finally I got the water.
There was also the same thing they were repeating, please wait for 2mins for water delivery.
This bad service was not only for water delivery but for food as well, they committed 1 pasta delivery in 10-15 mins. But after multiple calls and 1 hour wait, it was delivered.
It could be the case that they don’t care about serving a Deluxe room person as compared to a person with a Private Suite.
But, whatever it was , I disliked their service, their response mitigation system and food delivery with highly inflated prices.
And on the same note, I appreciate their room’s cleanliness and proper toiletries.
Opinion for Staying for next time: Maybe if no other better option left.
Hotel at prime location and the food was very delicious. Service is very good. And staff is very polite and well groomed i recommend to everyone please visit once.
I had a disappointing experience at Delite Sarovar Portico, Faridabad. The service was very poor, and the staff seemed unresponsive to basic requests. Additionally, the food quality was subpar, leaving much to be desired. The overall experience did not meet the standards I expected from this hotel. I would not recommend this place to others
Horrible hotel. Their rooms are priced at 5k a night, but the location is disgusting. Touching the room is an abandoned construction site. No sunlight can come into the room. Feels like a coffin. The photos they are posting are misleading, and the reviews are obviously fake. I requested to change the room, but they refused saying it is sold out. Really ? On a monday, it is completely deserted.
DO NOT STAY HERE.