Fairfield by Marriott Dehradun – Hotels in Dehradun, Uttarakhand
Contact On: +91 135 662 0222
Mauza, Malsi, Dehradun, Uttarakhand 248001, India
Status: OPERATIONAL
Rating: 4.4
Rated count: 1775
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The hotel location and check in and check out services are good but the room service is very slow. After ordering food, you have to remind them again after 45 minutes that you have ordered food in the room. For the complimentary items, I had to ask thrice before the item was delivered.
Absolutely a great property and great staff. The front desk was very helpful and friendly. Thanks to Anchal who welcomed us with a smile. Room was very nice and clean. Bed was super comfortable. The house keeping staff did an amazing job keeping the room spic and span every day. Breakfast was huge and had so many options. The chefs were so nice. They personally greet everyone with smiles.
Restaurant staff paean and so many others were very polite and helpful.
Very nice hotel and definitely recommend this property.
Stayed with my family for two days. Good rooms and excellent service! Very good staff and food.
Umed Rana sous chef made special pahadi bean parantha which was excellent, introducing us to new gharwali food!
Reception staff, Manager Ashish and Chandani were excellent!
A very pleasant stay! Will visit definitely in future with family!
My stay at Fairfield by Marriott Hotel Dehradun on July 11, 2024, was nothing short of a nightmare. Upon checking out and retrieving my one week old car from the valet service the next day, I discovered a significant dent & scratches that had mysteriously appeared on the vehicle during its time in the hotel’s care.
It became apparent that the valet service staff had been involved in a cover-up to prevent me from noticing the damage before leaving the premises. The driver even went as far as trying to hide the damaged side of the car from me, which is simply unacceptable behavior.
When I reached out to the hotel to address the issue, their response was shockingly unprofessional. Despite admitting that the car was hit by another guest, they refused to provide me with access to the surveillance video that would have clearly shown what had transpired. It was revealed that the individual responsible for the damage was allegedly a relative of the hotel owner, further complicating the situation.
To add insult to injury, the hotel only offered a partial reimbursement for the repair costs, leaving me to cover the remainder of the expenses. When I requested that they take responsibility for the incident and compensate me appropriately, they callously dismissed any liability, claiming that since their staff was not directly involved, they bore no responsibility for the damages.
This lack of accountability and transparency displayed by Fairfield by Marriott Hotel Dehradun is utterly disappointing. The way they handled this situation was nothing short of deceitful and unethical. I am appalled by their disregard for customer satisfaction and their refusal to take ownership of the damage caused under their supervision. I strongly advise potential guests to approach this establishment with caution, as their negligent attitude towards guest safety and well-being is truly concerning.
I recently had the misfortune of staying at Fairfield Marriott Dehradun, and it was a complete letdown. Despite being promised a room with a good view, I was given a lower-grade room with an unimpressive view.
The hotel staff, particularly Desk Manager Ashish, were unprofessional and unapologetic. When I requested a room change or cancellation, I was asked to pay an extra amount, which I refused. The manager reluctantly agreed to cancel my reservation.
For a five-star property, the service was shockingly poor. The staff seemed untrained and uninterested in resolving issues. I strongly advise against staying at this hotel. The lack of transparency and poor customer service makes it unworthy of its brand reputation.