Flagship Kusum Lodge – Hotels in Kamrup, Assam
Contact On: +91 124 620 1318
Rahul Boys Hostel, Dharapur-Palashbari Rd, Dharapur, Guwahati, Assam 781014, India
Status: OPERATIONAL
Rating: 3.9
Rated count: 229
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Filthy bathroom. Stank up the whole bedroom. Had to call the staff and get it cleaned. There were SEMEN stains on the bedsheet!!! Yuckkkk.
I put the towel atop the stains and slept. It was disgusting. They’ve put up fake pics, Please do nor book this place….
Very very shady place with those typical chandani bar type purple or blue ceiling lights.
I booked a room of my choice a week before going to guwahati. 2 hours before I reached guwahati someone calls and tells me that the room has gone under maintenance and that they’re shifting my property. I was in contact with the owner so I had called him and asked about the maintenance. He said there was no maintenance issue and that they had made my room. So i called back Oyo customer services and told them this. They hadn’t even shared with me details of what property they shifted me too. Only after calling customer service they sent me details. It was of a lodge. It was so shady from the Google photos. I was going alone that too to guwahati at night. I called back the customer service and asked them to either change back to original property or another one cause i won’t go here. They didn’t do either. They just told me that they could cancel and give me the refund. That’s what I ended doing. I called the owner of the first property to help me out and he gave me a room. So basically Oyo left me stranded at 10pm in guwahati with no place to go to. They didn’t even consult with me before changing my property.
A bad experience: Parents and relatives (all being senior citizens) who were denied admission into the hotel during the night hours though their reservations were confirmed and check-in time was communicated.
The gate-keeper refused to wake up at during the night to open the main gate. Unresponsive reception staff.
Tried to reach the OYO helpline number, but no response.
Must think twice before opting for reservation to this place.
Please donot consider this lodge.
The owner is rude mf. Denied my booking as though i had booked it 3 days before and i had exam the next day. He wont understand whatever issues you got.
Worst hotel I ever visited. The lodge was booked and pre paid through OYO. But during the time of check in the manager present there denied the booking. After long arguments I got my room. But the rooms were in horrible condition. AC was there but the manager did not allowed me to switch the AC on. The pictures shown in the OYO app are all fake. The room was very small and does not even have a single window.