Hotel Cloud 7 – Hotels in Nainital, Uttarakhand
Contact On: +91 98111 18515
The Mall Road, opposite इलाहाबाद बैंक, Mallital, Nainital, Uttarakhand 263002, India
Status: OPERATIONAL
Rating: 3.6
Rated count: 1106
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Positive Review:
1. The front desk staff was polite and helpful. They assisted in adjusting our meal timings from breakfast to dinner. Thank you for understanding!
Negative Feedback:
1. The room was very compact for the price charged.
2. The washroom was not clean upon arrival.
3. Hotel management allows guests to smoke inside the rooms. If you’re staying with family, you may experience cigarette smoke smells in both the room and the washroom.
4. The road outside the hotel is very narrow, making it difficult to find even a 2-minute parking spot for pick-up or drop-off.
5. A major issue is that the hotel kitchen is outsourced to a third party, and the food quality was very poor. If you’re planning to stay, I suggest not purchasing meal-inclusive packages.
6. Essential items like a dental kit, bathroom slippers, and tea kits are not provided at check-in; you have to request them individually.
Overall find a other property which has a 4 or above 4 rating.
We stayed here in Nov-2024.
Its a budget hotel. I shall give it 7/10.
They charged Rs.2100/- for a day. The deal was okay.
Positives:
1. It is a 5 min walk from Lake & in Main Market. So everything is nearby.
2. The staff is very cooperative.
3, Cleanliness is good as per price.
4. The Room decore is decent.
5. All the good Restaurants are 2 min away – like Shiva & Anupam Restaurant. Famous Mamu sweets is also.
Negatives:
1. It is by the road where Vehicle can’t be parked for longer time for Bags removal. But staff helps in that matter.
2. There was no heater. They were unable to provide. So during winter days it is going to be unbearable for outsiders. Hotel management is suggested to provide the heater for at least an hour – when we enter the room. After an hour when room temperature is little warm, they may take it away.
3. The curtains couldnt cover the room properly. I showed staff about the same. But they didnt act or just could not understand me. It is not good especially for ladies. Hotel management to seriously look into the same.
4. Hotel kitchen is in Bad condition. Hotel Management is suggested to shut it – it is not needed as good restaurants are nearby. Rather convert it into a nice & clean sitting area – from where Naini lake is visible.
The location of the hotel was very good near the mall road, the hotel staff was also very hospitable and were quick in room service but the rooms were pathetic, many of the lights inside the room were not working properly, no electric kettle was provided. The towels were torn and smelling badly but when we asked for another pair they got us in no time, the flow of water in the taps was the worst part, it took 15 minutes to fill the bucket with hot water etc… Sorry to say but it was theWorst hotel experience till date in my life.
A humble advice to the hotel management that its time for you to invest in the interiors,
Because the price you are charging is not matching the quality of service you are providing to the customers. Thanks you!
The staff was friendly and attentive, and the dining options featured delicious local cuisine. The terrace area was a highlight, providing a great spot to relax and enjoy the scenery. Overall, it’s an excellent choice for anyone visiting Nainital!
Very bad experience. Hotel room is badly smell and not hygiene. TV not recharged after the complaint also. Not found toiletries, towel shampoos toothpaste toothbrush and AC which they are claiming in several online booking portal. Overall the stay is horrible in this hotel. Don’t know how booking agencies added this 3rd garde type of hotels with a high price.