Hotel Grover Regency – Naina Devi – Hotels in Bilaspur, Himachal Pradesh
Contact On:
Bus Stand Road, near Sheraan wala gate, Naina Devi, Himachal Pradesh 174310, India
Status: OPERATIONAL
Rating: 3.7
Rated count: 266
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I stayed in room 103,which was in the basement. It had an A.C for which we were charged extra rs.500. Its door frame was broken and had a rotting smell in the washroom. We literally had to use our perfumes to even stand in there. I booked it online and the pictures were very nice, but in reality it was the worst hotel I have been to in my whole life
The behavior of the staff was bad, the blankets were torn, the drinking water was useless, the room was dirty, the toilet was also dirty, no soap in the bathroom.They don’t know how to handle the customer. Please don’t book the hotel.
Extremely poor toilets with no Water supply.Arrogant Staff and not cooperative at all!!
Free Breakfast was included but they denied of providing us the food.
I guess the owner of this property is in deep sleep!!! I would not recommend any one to stay at this property . They are fraud people!!!
I request ONLINE BOOKING sites like:- MAKE MY TRIP to kindly remove them from their booking site.
Updated post owners comment:
firstly go and check overall reviews for your lodge (not even classified to call hotel).
Secondly I am not blogger, who ask for money (i travel and usually give feedback/reviews for people’s help)and if you knw that and you intentionally put that remark, then my only feedback here is God bless you,
Thirdly I understand you are here for business, but i appreciate ethical way of doing it, we are aware location of your property is not for hotelling and people simply want to use is for resting and shower before reaching to Mandir… But that doesn’t allow someone to to mint money from customers without giving bare minimum services…
Lastly it’s good if you accept feedback and improve or I think otherwise you are just there to loot people.. It’s you Karma… No further comment from me on this.. I am aware I am nowhere wrong here… God bless you
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No cleaniness and just for shower he asked 1200/-, when asked to change bedsheet from used by previous guest they denied…
WORST STAY, POOR LODGE, NEVER RECOMMENDED TO A CIVILIZED FAMILY.
First of all i must introduce myself that I am a S&P Quality rater from Gurugram.
The manager and staff were highly ill-mannered, uncivilized and disrespectful. No amenities what so ever, no toiletries and towels provided. Suffocating rooms in basements. No Parking, No WiFi. Poor old building without maintenance. Smelling rooms.
We reached the hotel at 17.00 Hrs and had to checkout from the hotel room at night 00.00 hrs due to bad smell and a lot of insects in the room. When we told them to spray room freshener and insect controller they told that “rehna ho to raho, nahi to chale jao”. HIGHLY DISRESPECTFUL BEHAVIOUR OF STAFF. WORST WORST WORST HOTEL EVER.