Hotel Le ROI Lake View, Koti – Hotels in Tehri Garhwal, Uttarakhand
Contact On: +91 93509 12345
CF25+9F5 Koti Colony, Tehri, Tehri Garhwal Uttarakhand – 249130, Padiyar Gaon, Uttarakhand 249001, India
Status: OPERATIONAL
Rating: 4.6
Rated count: 1595
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For view it’s good but .
Staff is not much responding.
Basic things are not available at time of need ,in menu they have included variety of things ,but only same common Indian cuisine is mostly available.
Breakfast buffet system is poor . 6 to 7 things are only available.
Quantity of food is very very less .
At the time of checkout receptionist took phone and tried to enter initially 5 Star because 3 star review was not taking initially at that moment.
Later on i updated rating on my own rating .
I stayed with family, 1stly due to road renovation they asked to park the car on Ramp. when I asked service boy to pick the luggage he was in denail state. finally after push he agreed.
bathrooms drain was blocked, you will get flooded during bath, pathetic 😒.
All the faucet was either leaking or not working.
As the stay was for family, they don’t want to provide the extra towel on asking.
service was extremely bad, response was either delayed or ignorance.
The hotel location is excellent. Staff is very polite and food is too much good. One must come and stay and let yourself enjoy the beautiful view from their rooms.
Service was perfect, stuff helped us with everything we need. Especially on the reception ms Neetu, Pankaj and Mr Manjeet. Helped us with taxi and room service.
The view of mountains is great, you can go on shared balcony, it’s beautiful.
While you have room with window, the window was almost never cleaned from outside. Rooms could be cleaner and fresher.
Food was delicious.
Place is little bit out of touch if you dont have car with you and also taxis are not here around. It is 20 minutes walk to nearest smallvillage.
Hi Team,
We stayed in Hotel Le ROI Lake View, Koti Tehri Uttarakhand where we booked 2 rooms (109 and 115). Checkin date was 27 Sep 2024 and check out was on 28 Sep 2024.
Please find my reviews/issues below:
The manager was incredibly rude and dismissive. When we raised issues about our room that AC and TV is not working properly, was getting smell in room due to damp walls, lizard was also found near bed, no wifi network was available (pics attached) then they treated us like we were a nuisance instead of addressing our concerns. Also they charged higher gst rate on our restaurant bill with additional service charges. We experienced a major issue during our stay, and the manager was nowhere to be found. When we finally reached them, they offered no help and seemed annoyed that we bothered them. The manager was completely unresponsive to our phone calls. We felt ignored and undervalued as a guest. The manager openly argued with staff in front of guests, creating a very uncomfortable atmosphere. It was unprofessional and disheartening to witness. The manager enforced rules selectively, which led to confusion and frustration among guests. It felt like favoritism rather than fairness. When we reported problems with our room, the manager brushed it off as unimportant. Their lack of care made us feel unwelcome. After a significant issue during our stay, the manager refused to take any responsibility. Their attitude was dismissive, and they did nothing to rectify the situation.
Hope necessary actions will be taken on above feedback.
Thanks,
Sakshi Gupta