Hotel Royal Heritage – Hotels in Kamrup, Assam
Contact On: +91 70860 18001
N.H.37, Betkuchi, AHOM GAON, Guwahati, Assam 781035, India
Status: OPERATIONAL
Rating: 3.7
Rated count: 1896
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Went there in 2019; it was really great at the start. The rooms were adequate, it is also close to the bus station. The room service was great; housekeeping was fabulous!
However the real color of this hotel’s management came during checkout. The manager at the checkout counter (an old man with glasses) accused us of soiling the bedsheets with food. He along with a different housekeeping staff embarrassed us in the lobby saying we should have had our food at the table (which we did).
It’s a 3-star hotel. Guests can have food wherever they want. If the sheets get soiled, then you can add extra cleaning charge to the bill (we did end up paying extra cleaning charges outside of the bill).
But why did the manager have to humiliate us like that? Treat us like we were children? A sincere request to Hotel Royal Heritage to not keep such toxic people at work.
I too work in hospitality and I can never imagine speaking to a guest like that.
It’s been 5 years (it’s 2024 now as of writing this review) but that incident is still fresh in my mind and has given me a bad vibe about this hotel.
Again the service from the busboys is great – no qualms against them. It’s the upper management people who are toxic.
The behaviour of the receptionist during the morning time was very rude and bad. The guy argues badly not by knowing anything. The rooms were dirty, electric kettle was not working, AC was not working, water was leaking in the washroom. Due to the official program, we had to stay 4 nights and it was horrible. The electric kettles were broken and used by others. No handwash soap and tissue were there in the unclear common washrooms in the corridor. Altogether it was a very bad experience.
I had an amazing stay at Hotel Royal Heritage in Guwahati! The moment I arrived, the staff greeted me with warm hospitality, making check-in quick and hassle-free. The rooms were spacious, clean, and beautifully decorated, with all the modern amenities I needed for a comfortable stay.The hotel’s restaurant served delicious food, offering a great variety of local and international dishes. I especially enjoyed the breakfast buffet, which had a wide range of options to start the day.The location is convenient, close to key attractions in the city, yet offers a peaceful atmosphere, perfect for relaxing after a long day of sightseeing. The staff went above and beyond to ensure my stay was comfortable and memorable.Overall, Hotel Royal Heritage exceeded my expectations with its exceptional service, comfort, and charm. Highly recommend this hotel for anyone visiting Guwahati.
I had a fantastic three-day stay at Hotel Royal Heritage. The staff were warm and welcoming, making check-in a breeze. My room was spacious, clean, and beautifully decorated, with a comfortable bed and a stunning view.
The breakfast buffet was delicious and offered a great variety.The concierge was incredibly helpful with local recommendations and transportation arrangements.
Overall, the exceptional service and luxurious accommodations made my stay memorable. I highly recommend Hotel Royal Heritage for anyone seeking comfort and top-notch hospitality can stay at this hotel without thinking for any other hotels at this locality
The hotel is extremely dirty and poorly managed and well behaved receptionist.The hotel seriously needs to evaluate options for improving management and cleanliness at hotel.Had one of the worst experience in my life. Staff are terrible….front desk guys were worst and indifferent..i went with family and they have no consideration…rooms are worst quality.
Room was dust central, dust had settled everywhere and for each and every time whenever I required and order something in Room then I call more than a single times at reception then they served things. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner.
I wanted to write more but i think it is waste of time.
Consider me , dont go with this Royal Heritage in Guwahati.