Hotel ROYALE de CASA – Hotels in Darrang, Assam
Contact On: +91 361 222 0031
Beltola – Basistha Rd, Wireless, Rani Bagan, Guwahati, Assam 781028, India
Status: OPERATIONAL
Rating: 4.3
Rated count: 3590
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The Hotel is located in the heart of City with well maintained big rooms. Half of these rooms are having road side views. Food is good. Staff cordial. Service prompt. Ambience great. Inside peaceful. Lift available for all the 8 floors.
We stayed at Royal De Casa Hotel in Guwahati during the last week of April 2024, and it was a fantastic experience! The rooms were spacious and well-maintained, offering great comfort. The staff was friendly and attentive, making us feel right at home. The location was convenient, with easy access.
Everything in this hotel is very nice and good. However, maintenance is very poor. …. My experience in this hotel is the worst & very bad.,…… I would like to share the worst experiences.
During my check-in room AC’s are not working and centralized AC’s controlling devices are open & kept above the sofa of the room.
Also, if you want to watch television then it will not function. Because recharge does not happen, If you report the same to hotel staff then they will get it from another room and provide you and it will not function from the next day onwards. On the 12th Sep suddenly the entire Seventh floor 😀 all of the lights were switched off, I have reported the same to reception staff and waited for 20 min after that they switched on the lights.
I have reported these issues to the hotel GM (some of the Hotel staff confirmed that the person is the GM) but the GM is not ready to take the feedback positively and he is busy with some other activity…,
However, he said that “will do the needful to mitigate these issues”.
Overall, this hotel is not providing good service in comparison with their tariff.
Because, their tariff is not in line with their service..,
Please try to avoid this hotel, because some of the other hotels are providing very nice services in less than this hotel tariff.
We celebrated our 25th anniversary at Royale de Casa on June 9th, 2024, and the experience was exceptional. The service was outstanding, making our special day truly memorable. The food was delicious, each dish crafted to perfection by Executive Chef Ajay Roy. The entire staff was polite and attentive, ensuring everything was perfect. The overall service at the hotel was top-notch, and we couldn’t have asked for a better celebration. Highly recommended for any special occasion 🙂
Great experience of attending the marriage of my best friend. We had taken rooms as well. The rooms were well maintained and classy. The service was great. Only the food and beverage cost seemed on a bit upper side. Other than that. Everythng was amazing.