Kyriad Vajram Guntur – Hotels in Guntur, Andhra Pradesh
Contact On: +91 93812 59530
4 13, opp. Union Bank, Brodipet, Guntur, Andhra Pradesh 522002, India
Status: OPERATIONAL
Rating: 4.1
Rated count: 820
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Dear Management,
I am writing to formally address an issue I experienced during my check-in at Kyriad Vajram Guntur. As a regular customer and representative of Corporate Company, I was taken aback by the conduct of your Operations Manager.
Upon arrival, I was in a hurry and on a call but made a polite request at the reception for a streamlined check-in process, given my ongoing association with your hotel and my corporate connection with my company. I also mentioned at the reception that if any additional requirements needed to be fulfilled, I was open to being informed right away.
In response, the Operations Manager Raju instructed me to fill out an check in form, which I completed. He then requested proof of identification, which I provided. I also informed him that I would make the payment after concluding my call and requested not to be disturbed until then. Despite this, approximately two hours after my check-in, he entered my room unexpectedly, accompanied by another housekeeping manager, and insisted on immediate payment, presenting his personal scanner for the transaction. I went ahead and completed the payment, though the approach felt invasive and unprofessional.
Additionally, during my checkout only three hours later, I was informed by the reception staff that there were no vacancies and that this was the reason I was being asked to check out immediately. My concern is that, after paying the full amount of Rs. 2500, why was I required to check out so soon? If there was indeed no room available for the night, why was I granted a check-in in the first place?
This experience left me feeling that my loyalty and trust in Kyriad Vajram Guntur were disregarded. As an established hospitality brand, I believe such a response is not in line with your commitment to excellent customer service. I would appreciate it if you could look into this matter and take the necessary steps to ensure future interactions align with the high standards I have previously come to expect.
Thank you for your attention to this matter. I look forward to your response and to understanding how this issue will be resolved.
I visited for a birthday party on 24Aug2024.
They do not have proper party hall including dining area, wash rooms etc.
The birthday party hall is on the 5th floor, which accommodates 30-50 people. The dining area is on the ground floor, they have one washbasin to wash hands and they are kept in toilets. Those toilets are also very congested if one goes inside and the other needs to wait outside.
After having food I need to wait in a queue to wash my hands 😉
Our stay at hotel Kyriad Vajram was excellent. The rooms were good, staff especially Sanjay, Sushant, Seema, Shreeneja, etc., they were professional in their respective tasks, food was good, all the staff was very supportive. Overall a fabulous stay. Excellent hospitality.
We live in USA and travel to Guntur once in 6-8 months to meet my family. Have been trying multiple hotels each visit in the Brodiepet area and all the time it ended up as disappointing. However when we landed in this Vajram hotel it is real deal. Beyond the expectation and real 3star level room quality and amenities.
Things stood out .
1) Clean and well maintained rooms
2) perfect beds for a good sleep
3) very responsive house keeping and welcoming staff
4) Bathrooms are very clean – this was the issue all the time with other hotels
5) found ample parking space for cars
Looks like this will be our permanent spot for next visits.
I regularly make official trips to Guntur and Kyriad Vajram has been my first choice for stay. The hotel’s service was exceptional, and the food was delicious throughout my visit. A special thanks to Seema and Sushant for their excellent service. As a regular guest, I always have a comfortable and pleasant experience, making this hotel my preferred choice in Guntur. Highly recommended for both business and leisure travelers!