Maddy’s Guest House – Hotels in Kamrup, Assam
Contact On:
2, Manikanchan, Upa Path, Kali Mandir Rd, Sarusajai, Guwahati, Assam 781040, India
Status: OPERATIONAL
Rating: 3.6
Rated count: 67
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Rating: 2/5
I recently stayed at Spot On Mady’s Guest House and unfortunately, my experience was marred by subpar service. While the owner’s amicable behavior was a positive aspect, the room service left much to be desired.
The major issue was with the boy assigned to room service. He seemed perpetually distracted by his phone, rarely checking in or asking about our needs. The reception counter was often unattended, making it inconvenient to address any concerns.
Despite the owner’s warmth, the lodge’s service shortcomings overshadowed our stay. I would not recommend Spot On Lodge to others until these issues are addressed.
Recommendations for Improvement:
1. Enhance room service efficiency and attentiveness.
2. Ensure the reception counter is consistently manned.
3. Install CCTV cameras at the reception area for added security.
Pros:
Friendly and welcoming owner
Cons:
– Poor room service
– Inattentive staff
– Frequently empty reception counter
Until improvements are made, I would advise potential guests to explore alternative options.
Room’s were stinking. Bathroom were smelling like anything. Very very dirty Water was coming in the bathroom…. Pls pls don’t visit this place….
Bad experience. Lack of service and cleanliness. Spent one night, but couldn’t able to sleep due to mosquitoes. Even they were not providing me mosquito repellent, had to search for that.
Location of the property was really good and it was a budget friendly option but lack of presence in reception area , room was not clean bed sheets have stain marks ( I have to use my tshirt to cover the stains to sleep on it ) and the tap water was really dirty.
Just a pocket friendly budget place to stay for one night if you want to stay close to the Sarusajal Stadium. Basic amenities available only. The rooms are not so good. Hot water was not available as the geyser was not working properly. Only go for this place if you are looking for a budget friendly stay. Otherwise not recommended. The bedsheet provided, also not so good. They do not have a restaurant, you can order food through Zomato swaiggy.