Monsoon Empress Hotel – Hotels in Kochi, Kerala
Contact On: +91 484 666 5999
NH Bypass, Chakkalakkal, Palarivattom, Kochi, Kerala 682025, India
Status: OPERATIONAL
Rating: 4.3
Rated count: 2285
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Property located on the bypass with reasonable ease of entry exit. Parking is limited. Halls are good but car parking space is limited. Two wheeler parking is also reasonable. Food is also good and tasty. Altogether an upmarket business class hotel.
My personal view that I didn’t enjoy stay in this hotel as this hotel is very average hotel, average food and doesn’t offer good variety of vegetarian food.
Service of hotel is also average for e.g. it took almost 20-25 minutes for check in inspite of having pre-booking, staff didn’t offer any welcome drinks, etc.
Situated right on NH. Very easy to reach and commute. Rooms were spacious and had all basic essentials. Stay was comfortable and breakfast spread was good. 👍
The check in/check out process was smooth.
Excellent ambience, Buffet spread was catered to diverse tastes with both vegetarian and non vegetarian options. Staff was very attentive and courteous. Overall experience was excellent.
1/5 – Extremely Disappointing Experience at Monsoon Empress, Kochi*
*Not Recommended*
I recently had the misfortune of staying at Monsoon Empress, Kochi, which claims to be a 5-star hotel. Unfortunately, my experience was a far cry from what I expected.
*Major Issues:*
1. *Poor Service*: Unpleasant reception staff and slow service throughout my stay.
2. *Lack of 5-Star Facilities*: No amenities worthy of a 5-star hotel.
3. *Small Gym*: Underwhelming fitness center.
4. *Misleading Photos and Reviews*: Don’t trust the online images or glowing reviews.
*Disappointing Experience:*
As a traveler, I expect a certain level of quality and service from a 5-star hotel. Monsoon Empress failed to deliver on every front. The reception staff was unfriendly, and the service was sluggish.
*Advice:*
Avoid this hotel. Don’t be fooled by the photos or fake reviews. You’ll be disappointed with the lack of facilities and poor service.
*Rating Breakdown:*
– Service: 1/5
– Facilities: 1/5
– Cleanliness: 2/5
– Value for Money: 1/5
*Will I Return?* No
*Will I Recommend?* No