Paiyan Basa | Hills of Himalayan | Khirsu – Hotels in Pauri Garhwal, Uttarakhand
Contact On: +91 90217 99404
Block Office, Near, Khirsu, Uttarakhand 246147, India
Status: OPERATIONAL
Rating: 3
Rated count: 4
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I had a very disappointing experience at Paiyan Basa in Khirsu Village. When we arrived, my friend urgently needed to use the restroom, so we went to this homestay hoping to grab some lunch and use their washroom. However, when we reached, there was no one around. We waited for about 15 minutes after trying to call the numbers listed at the reception — none of which were helpful (one didn’t answer, another was invalid, and the last one kept disconnecting the call).
Finally, a staff member showed up, but his attitude was extremely rude. We politely asked if we could use the restroom, given the situation, but he refused. Even after we offered to pay him for the use of the facilities, he continued to deny us access and insisted the restroom could only be used by the workers. When he eventually allowed us to use a restroom, it was in poor condition and completely unsuitable.
Overall, the lack of hospitality and the staff member’s rude behavior made this experience very unpleasant. I would strongly advise avoiding this place, as customer service and basic courtesy seemed non-existent.
During my recent backpacking trip through the Pauri region of Uttarakhand, I stayed at Paiyan Basa, and unfortunately, it was a rather disappointing experience. The property itself has potential given its location, but it’s severely let down by poor management and a lack of proper staffing.
First and foremost, the owner’s behavior was off-putting. I found him to be rude and unapproachable, which made the stay feel uncomfortable. Customer service was clearly not a priority, and it was evident from the way the place was run.
The property is grossly understaffed, which contributed to the overall mismanagement. There was hardly anyone available to address any concerns or provide basic assistance. It felt like there was no structure in place to ensure smooth operations.
As for the food, it was disappointing at best. The meals lacked flavor and were poorly prepared, which was a major letdown after a long day of hiking. Hygiene was another issue—there were clear signs that cleanliness wasn’t being properly maintained, which is concerning for any traveler.
Overall, I would not recommend Paiyan Basa to anyone visiting the Pauri region. With so many other options available in the area, it’s hard to justify staying here given the lack of care, poor food quality, and hygiene issues. I hope the management takes these concerns seriously and works to improve the guest experience.
Best place to stay!
Good quality food and Rooms.
Thanks for your hospitality.. Team Paiyan Basa
Newly constructed, well equipped having all the amenities and personalized service of Atul jee and his family makes it best hotel in Khirsu.