Saltstayz Basil – Near Golf Course Road – Hotels in Gurugram, Haryana
Contact On: +91 95991 99603
2412, Premium, Main road, near Golf Course Road, Block G, Sushant Lok 2, Sector 57, Gurugram, Haryana 122003, India
Status: OPERATIONAL
Rating: 4.7
Rated count: 1190
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One of the best hotel I have ever stayed. The room service is very quick even if you call at 2:00 am their respond is very quick. Very cooperative staff as well as good chef. 10 out of 10. 🙂
The worst possible experience one could have at this price point. They should be ashamed of charging such enormous prices for such pathetic services. They should either hire better staff or close this hotel right this moment. The worst part is they simply didn’t solve any of our problems even after numerous reminders. Construction work was carried out during resting hours. Room was extremely dirty. Door lock was not functional. landline was not working any many more issues. All in all very disappointed and would never ever return to such a pathetic place.
Staff and service is really polite and they provide everything with a happy face. Food is good too. We enjoyed our stay. Rooms are near and clean and you won’t have any issues staying at this property.
Very bad experience! We will never visit the property again.
Firstly, we paid for the room in advance and upon check-in we realised the door lock was broken and door couldn’t be locked from inside. Secondly, the bedsheet was old and dirty from previous residents. The balcony, the room floor, bathroom floor was not clean, the dustbins were full, the toiler paper was nearly empty. In short, the room was not checked by housekeeping before check-in.
The breakfast scenario was also very fussy – the food items were not being refilled and we, along with other guests kept waiting for food and basic cutlery items.
Moreover, there was construction going on inside the hotel during resting morning hours which made the time unbearable in the room. The staff was quite unprofessional and no issues were resolved and nothing was done to compensate us at all.
Quite disappointed with the service and hotel.
I’d like to give the location no stars. It’s in the middle of nowhere. Don’t go on the pictures. Room is ok if you’re on tight budget and want to stay for 1 night but not ideal at all. Breakfast, customer service and promptness to requests is 0. Had to keep reminding for basics such as water, towel, etc. Immense construction noise all through the day.