SaltStayz Express Near Medanta – Hotels in Gurugram, Haryana
Contact On: +91 95991 99602
Plot No, 556P, Sector 39, Gurugram, Haryana 122003, India
Status: OPERATIONAL
Rating: 4.2
Rated count: 518
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I booked a super deluxe double bedroom
The room was so dirty and the mattresses were shabby there was no TV in the room the phone was broken toiletries were not available these are the things which are required at the time of check in however their basic facilities were missing also they claimed that the hotel is under construction
Will suggest, never to visit !!
You won’t find anything what’s in the photos .
They don’t even clean the floor before giving, toilets are sooo much dirty you fill tike public free toilets .
And this thing when I asked on reception the answer was we don’t click the photos nor we care about , you are paying less for the property you must pay heigh to get good service.
No suggestion for family or female who are travelling alone .
Completely horrible situation .
On heigh alert 🚨🚨🚨🚨🚨 no to Saltstayz sector39
And yes they don’t even provide you fresh water bottle !!!!
They will give you used water completely unhygienic and worst experience till now !!!
Shame on the service.
Unhygienic Rooms and ill-mannered Staff !!
Checked in on 26th Nov 2024 for 4nts.Two Rooms.
The rooms had Cockroaches roaming around. On Complaining the rooms were changed with a simple excuse that pest control was done today so cockroaches are coming out.
The Rooms we were shifted to, the shower mixer was not working.
Our Breakfast was included but it was not laid at 7:30am and on asking the front office we were told that it will further take 30-40mins. On requesting the front office they agreed to serve an omlette and some cereal. On reaching the restaurant the Stewart misbehaved stating.. “Aapko bola na Breakfast ready nahi hai time lagega” We updated him about our conversation with FO, on which he again continued ” Sub busy hai time lagega, aap wait Karo”. We thanked him for his kind words and left.
Probably the worst ever stay and most ill-mannered Staff one can find in hospitality industry.
Highly disappointed!!
At first the booking executive tried to upsell the room, stating that he has given additional 10% discount. (The room price was 1155 including taxes when I was trying to book normally from their site, however he quoted that it was 1500 and is giving me for 1200)
Thankfully I noticed that and asked about the same, he first made random excuses about the timing and availability, however when I asked for a valid and logical explanation, he then brought down the price to 1039 quoting 10% discount.
1000rs is no big amount, but the way the whole situation was handled it was highly unprofessional and I felt cheated as a customer.
Also the room service was pretty bad..gave me a room with non working AC and seepage first and then shifted to another after I complained. Also the lift wasn’t working
Booked this place via Cleartrip. On reaching the location, they denied check-in stating the price I paid was too low (₹950 per night) and showed their website quoting ₹5000 for one night. At the time of booking in Cleartrip, their own website was showing only ₹1200 per night. Then had to wait for 30 mins at the reception for the hotel & Cleartrip to sort out the issue. Then allotted a room on the first floor. I saw a rat running around the room. On complaining, they sent people with Hit spray to clear the place. They were spraying HIT in the room for around 10 mins and left. The rat was still running around the room. Immediately checked out of the place.