Sapphire Club Cherai Beach Villa – Hotels in Kochi, Kerala
Contact On: +91 80869 21658
Sapphire Club Cherai Beach Villa Cherai Beach – Munambam Rd, beach, Cherai, Kochi, Kerala 683515, India
Status: OPERATIONAL
Rating: 4.4
Rated count: 688
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Aggressive and Threatening Behavior at Reception-
I booked rooms directly through the hotel’s website, as they advertised several offers and had high ratings on Google. I hold a Genius Level 3 membership with Booking.com, and while I noticed that their website seemed to offer better rates than those available on Booking.com, I decided to contact them directly and kindly requested a sea-view room. Unfortunately, they never responded to my message, and only called on the day of my arrival to confirm the booking.
I had paid approximately 700 rupees to secure the reservation. Upon arrival, the receptionist informed me, in a dismissive tone, that I had booked a standard room and that’s all they could offer. They did not even acknowledge the message I had sent requesting a sea view. The room provided was quite basic, with no sea view. When I inquired if it was possible to switch rooms, the response was an abrupt and unwelcoming “No.”
After a few minutes of conversation, I realized the receptionist’s tone was becoming increasingly aggressive. I didn’t feel comfortable staying for three nights in such an unpleasant environment with my wife, so I informed him that I wanted to cancel the booking. His response was simply, “Do it.” When I asked about the deposit, he raised his voice and aggressively informed me that I would not be getting it back, and that they expected me to pay the full amount. (for the 3 nights)
Such behavior is unacceptable, especially in the hospitality industry. I strongly advise others to book through platforms like Booking.com for better service. The property is just an ordinary homestay, and you need to cross the road to access the beach anyway. I hope the management addresses the communication issues and the attitude of their reception team. Perhaps things will improve in the future.
From the balcony you can enjoy sunset and it is beautiful. They don’t have restaurant so you need to order food from outside but they will give you all utensils. Rooms are clean and maintained properly.
Visited with family.. Booked sea view room
Very safe & comfortable. Breakfast is good , hot water is available at anytime, Car parking is safe, Mr Akshay receptionist is also so kind.
Nothing to complaint at this budget.
My family and I stayed at this homestay for a day, and it was disappointing. The staff seemed inexperienced, with one even entering our room without notice. We booked a premium sea view room without a balcony, and the adjacent common balcony was occupied by a noisy group who were drinking, affecting our comfort. Early morning disturbances from the top floor also disrupted our sleep. Although the room and bathroom were clean, and hot water was available, our overall experience was not satisfactory. There are better options in the area.
Edit: The review is not posting when you rate low star. Hence 5 star review. Not even worth a single star
We stayed for 2 nights. Amazing location.. The hospitality was awesome, and Mr.Akshay, incharge of the Property helped us for smooth checkin and extending our stay. Breakfast provided also was good and tasty.. The property is opposite to beach view, and close to all tourist spots. Overall a great experience during our stay at Sapphire Club Cherai Beach Villa.