SPOT ON Durba 2 – Hotels in Sonitpur, Assam
Contact On: +91 124 620 1322
Hotel Durba, Kabarkhana Rd, Mahabhairab, Tezpur, Assam 784001, India
Status: OPERATIONAL
Rating: 3.3
Rated count: 253
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We stayed at room no.113 it was very bad experience tv was not working and gyser was not working bes was uncomfortable star very rude .very very bad service I will new stay again at this hotel
They didn’t accept online booking. And charged double money. Plz terminate this hotel from OYO. And don’t take online payment. If u want payment through online, they want 12% extra GST, Totaly monopoly they do. There are no car parking facility.
If there would be an option for negative rating would like to give that.Booked room through oyo app and paid when called at the hotel they refused saying they donot allow payment through oyo online app. @oyorooms would like to file a report in consumer court for the same.
Below is my experience.
1. Cleanliness: Very dirty. Towel and bed was too dirty. Looks like they are reusing the same bedsheet and towel for ages.
2. Staff: No staff present. I asked the reception for sending staff for luggage shifting and he declined saying no staff present.
3. Charges: Too high. Receptionist asked me to cancel oyo booking and pay saperately. Asked 1000 for one room per night.
4. Amenities: No lift. No intercom. Provided one towel and a soap.
5. Checkout timing: Very strict timing for checking out at 11.
6. Responsiveness: Reception was always present. I was able to check in at midnight. They provided phone number for reception to call directly by phone.
Denied check -in, Booked through Oyo and they said that they don’t have online booking. Took the money and gave no room. The behaviour is very rude and when called customer care they said they couldn’t refund. Don’t ever stay at this hotel.