The LaLiT Chandigarh – Hotels in Panchkula, Haryana
Contact On: +91 172 676 7777
The Lalit, The Lalit Chandigarh, IT Park Rd, Sector 13, Chandigarh, Panchkula, Chandigarh 160101, India
Status: OPERATIONAL
Rating: 4.4
Rated count: 9743
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Extremely disappointed at the service I received. Shower was completely clogged, nothing was done despite complaining about it. Safety and privacy was huge matter of concern as an employee opened up the door and entered room while sleeping. This type of behavior is not acceptable and not expected from such expensive hotel. Nothing at all was done by the manager after complaining and felt my voice was not even heard. Management showed no concern. Definitely would not visit again and would not recommend.
Feedback on Recent Stay at The Lalit
We recently stayed at The Lalit in rooms 431 and 435, and unfortunately, our experience fell far below expectations for a reputed 5-star property.
Room Access Issues:
The room doors and access cards were a persistent problem throughout our stay. Despite repeated calls, it took 20-25 minutes for assistance each time, and a junior trainee would arrive with an apology. This inconvenience is unacceptable at a property of this caliber.
Food Quality and Compensation:
The food quality was disappointing and nowhere near the standard expected from a hotel like Lalit. While the manager, Mr. Amrinder, offered a 10% discount (approx. ₹1,600) as compensation, we declined and ended up paying the full amount. Considering our total bill exceeded ₹80,000 for two nights, the compensation offered felt inadequate for the overall experience.
Overall Service and Maintenance:
The management and maintenance were lackluster and reminiscent of a 3-star property rather than a 5-star luxury hotel. Such subpar service makes it hard to justify the premium price paid for the stay.
This experience has led me to strongly recommend to my friends and colleagues to consider alternative accommodations for a better-managed and more value-appropriate stay.
It was a wonderful stay . Spacious rooms. Great breakfast. Very Kind polite welcoming helpful staff. Very very happy with my stay and all amenities.
The only constructive feedback I can give is that their phones don’t work properly and hence connecting to various departments on the phone took too long or didn’t happen. Which I’m sure they.ll look into.
Thank you.
The wedding day is great, everything is fine. We attended a wedding last Sunday, but the wedding management was not good and there was no place to hold the proper wedding. There was no management in the limited area and no one to listen. We proposed many times and got married in a covered area, it was very cold there. The gym is great, many animal machines for the whole body and many exercises for cardio.
The property is very nice and spacious. Balluchi restaurant was fantastic, we enjoyed the food and service. We also had dinner at 24/7 and its was delicious. The drinks prepared by Manoj were great. Kanika and Ankita at the reception were very courteous. I will definitely select this hotel for my next visit.