The Mercy Luxury Business Hotel – Hotels in Kochi, Kerala
Contact On: +91 484 236 7372
Mahatma Gandhi Rd, Ravipuram, Perumanoor, Kochi, Ernakulam, Kerala 682015, India
Status: OPERATIONAL
Rating: 4.1
Rated count: 2986
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The hotel staff were incredibly friendly. The staff went above and beyond to ensure my comfort and satisfaction. The receptionists were very helpful and answered all our questions.
Rooms
The room was clean and comfortable
Food
The restaurant’s food was tasty and freshly made. The breakfast in the morning was delicious.
Location
The hotel was within walking distance of all popular landmarks. The hotel’s convenient location made it easy for my appointment.
We thoroughly enjoyed our stay. The staffs were always motivated to help us. The food was excellent, the chef ensured that our pallet needs were met. The hotel ambience really a quite place even when situated at the heart of the city. We look forward to coming back. Feel very happy with the care and attention that the staffs gave us.
Warm lighting, comfortable seating and its welcoming atmosphere where you will 360° view of the shipyard. A perfect candle lit dinner spot.
I recently stayed at this hotel for 4 nights, and unfortunately, the experience was disappointing. Upon check-in, we were asked to pay in advance for one night, which is understandable. However, the very next day, the reception staff started asking for additional payments even though we hadn’t checked out yet. What was more troubling is that they approached the person staying with me for the payment, which felt intrusive and unprofessional.
This constant hounding for money throughout our stay was uncomfortable and gave us the impression that guests are not trusted or valued here. It completely overshadowed any positives that the hotel might have offered. The guest treatment was far from satisfactory, and I wouldn’t recommend staying here unless the management seriously improves their approach to guest relations.
Booked this place for my friends. Clean spacious rooms. The staff was warm and cordial. The manager of the rooftop Mr Tinu provided us great service at the rooftop restobar. The food items we tried there were top notch.