The Old Courtyard Hotel – Hotels in Kochi, Kerala
Contact On: +91 484 221 6302
1/371, 372, Princess St, Fort Nagar, Fort Kochi, Kochi, Kerala 682001, India
Status: OPERATIONAL
Rating: 4.1
Rated count: 163
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The hotel is really very old and is not at all suitable for infants or kids or elderly with mobility challenges. The hotel does not disclose this shortcoming in any of the travel websites. The rooms are accessible only using an old flight of stairs or an open narrow spiral staircase which is very risky for families traveling with kids or elderly.
Also the rooms are very cramped and small and images on the internet seem heavily photoshopped. We were traveling with an infant and were given a twin bed instead of a single bed as per our request.
Only positives are the support staff who were very helpful. extremely average hotel overall with poor maintenance.
My family and I recently spent two nights at this most beautiful, historic hotel. Each room is furnished with the most beautiful antique furniture. The hotel is clean and the staff were so kind and accommodating. Ashley had such great recommendations. We would stay again and will recommend to friends!
This place is beautiful and you will enjoy it. The staff is very polite and courteous. I recommend it for a family and a group.
This hotel is a historic gem in a prime location. Manager Ashley and his team provide a welcoming, attentive, and gracious guest experience. Customer service is exceptional.
There was, however, some inconsistent water availability in my room. Ashley was able to get it repaired promptly, and he also allowed me to utilize an adjacent room in the meantime. It was still an inconvenience in any case, though.
The only reason I am taking a star off is due to the owner’s lack of graciousness regarding this matter. I requested a late check out (5 pm). The owner asked me to pay for a half day… i would have been more impressed if the extra payment had been waived in light of the water issues.
It was not about the money at all, it was about customer service! Thankfully, Ashley and staff truly “get it!”
We had a wonderful stay here for a weekend. Manager Paul and all the staff were courteous and helpful. The room was clean with basic amenities like kettle, fridge, tv, toiletries, tea and coffee, refillable glass bottle. The deluxe room had an extra sofa bed. We went there with 2 kids and a baby. The king size bed and sofa bed gave us plenty of room to sleep. The room also had a couch, chair, tables and wardrobes. The jacuzzi pool was also maintained well and they provide bath towels at the pool side. Only negative is that they don’t have a kitchen to serve breakfast. They have a restaurant area with tables and cutlery to have food that can be ordered from outside.