The Solitaire Express – Hotels in Dehradun, Uttarakhand
Contact On: +91 86500 02066
Joseph’s Academy, 55, Rajpur Rd, Dobhalwala, Karanpur, Dehradun, Uttarakhand 248001, India
Status: OPERATIONAL
Rating: 4
Rated count: 1083
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We booked a room here for one night, specifically one with a window. However, there is no window in the entire hotel. This has been our worst experience. The room is filled with humidity and a bad odor, making it very uncomfortable. There is no cleaning on the floors or in the toilet. As mentioned, there is no window, which means no fresh air. To make matters worse, there is no hot water in the shower.
I raised these issues with the staff, but they insisted everything is working fine according to them. The charges are extremely high, which is unimaginable for such poor conditions.
Please consider this and don’t waste your money. You can find something else with better price.
We had a pleasant 2 nights stay at the hotel. Staff are very kind and considerate, esp the lady at the reception and the room service waiter. We didnt get a chance to ask for their name and thank then.
The food was really good. We tried the biryani combo and are very happy about it. Even though there could have been more options on breakfast, the food was nice as well. The best thing is that the hotel is located close to all markets, shops, and any other things you might need. We highly recommend the hotel
Staff is very polite reception is good. Miss Kiran was very good though and heard all issues very calmly
The rooms are stained with dampness and foul smell and leaking washrooms.
They are in thorough need of renovation . Rooms smells stinking no ventilation and no windows.
Very difficult to breathe in ( first second or third ) all floors are in same state.
Pros: location, room service food was nice and Staff were polite.
Cons:
ventilation, hygiene.
We were unsure of fake 5 star reviews so decided to check the rooms before booking. There were 2 options at this hotel: 1 standard one without a window and premium one with window but it doesn’t open. The window one looked better and it costed us 2.5k without breakfast.
The main problem is that entire air circulation is dependent on the vent system they have and such systems need regular cleaning. Not sure if that is the case. Rooms have that damp smell. We saw cockroach during day time which is a sure shot sign of infestation. They need to get pest control done. Bathroom ceiling had a stain, not sure if its from a previous leak or if upper floor bathroom is still leaking.
A longer stay can trigger allergies.
The rooms were clean and tidy. Washroom was well equipped with the supplies. The staff was well mannered and cooperative. The hotel even provided early check in without any troubles.
Overall, our one stay at the hotel was quite nice and decent.Well done team.